SHIPPING + RETURNS INFO

WITHIN AUSTRALIA + NZ
Standard Shipping: $12
Express Shipping: $15
FREE Standard Shipping: For orders over $150

USA
Standard Shipping: $25

Please Note: Rainkoat is not liable for any taxes, customs duties, or additional charges incurred for orders shipped outside of Australia and New Zealand. These are the responsibility of the customer.

WITHIN AUSTRALIA
Delivery typically takes 2–7 business days for standard shipping and 1–3 business days for express shipping, depending on your location. All deliveries within Australia are shipped with Australia Post.

NEW ZEALAND
3-14 Business Days.

USA
3-14 Business Days.

Orders placed before 12pm AEST
Dispatched on the same business day.*

Orders placed after 12pm AEST
Dispatched the next business day.*

Orders placed after 12pm AEST on Friday
Dispatched the following Monday.*

*Orders are dispatched Monday to Friday between 9am and 12pm AEST, excluding QLD public holidays.

Important Note: During and after sales events, dispatch times may vary, and we cannot guarantee same-day processing.

Yes! We currently ship to:
- Australia
- New Zealand
- The United States

We’re continually expanding our shipping destinations, so stay tuned for updates!

Please note: Items marked as FINAL SALE cannot be returned or exchanged.

We want you to be completely satisfied with your purchase. If you're not, we offer a 14-day return policy for unused, unworn items with their original tags and packaging (from the date your item was fulfilled from our warehouse).

Items marked as FINAL SALE cannot be returned or exchanged.

Please note:

• A $10 shipping and handling fee applies to all returns, exchanges and store credit.
• Items must be returned in their original, unused condition, including all packaging and tags.

If you wish to return or exchange an item, here is the link to our Returns Portal.

If you wish to return or exchange an item, here is the link to our Returns Portal.

Please note:

• A $10 shipping and handling fee applies to all returns, exchanges and store credits.
• Items must be returned in their original, unused condition, including all packaging and tags.
• We offer a 14-day return policy from the date your item left our warehouse.

• A $10 shipping and handling fee applies to all returns, exchanges and store credits.
• Items must be returned in their original, unused condition, including all packaging and tags.
• We offer a 14-day return policy from the date your item left our warehouse.

If you wish to return or exchange an item, here is the link to our Returns Portal.

Yes, you can return or exchange items that were on sale, unless they were clearly marked as final sale. Final sale items cannot be returned or exchanged, so please double-check the product details before completing your purchase.

Once your return is received and processed at our warehouse, we will issue your refund within 5–7 business days. The refund will be credited to the original payment method used at checkout (minus a $10 shipping and handling fee).

Please Note:

• Refunds may take additional time to appear on your statement, depending on your payment provider.
• You will receive an email notification once your refund has been processed.

Refunds will be processed as follows:
- Credit card payments: Refunds will be issued to the same credit card used for the original purchase (minus a $10 shipping and handling fee).

- Gift Cards: If a Gift Card was used as part of the original payment, a new Gift Card will be issued (minus a $10 shipping and handling fee).

- Afterpay: Refunds will be processed and communicated by Afterpay shortly after Rainkoat processes your return. This will adjust your payment schedule or issue a complete refund of payments made to date (minus a $10 shipping and handling fee).

If you have any questions about your refund status, please contact us at info@rainkoat.com with your order details, and we'll be happy to assist you.

Unfortunately, we cannot accept returns for items that no longer have their original tags attached. To be eligible for a return, items must be unused, unworn, and in their original packaging with tags still intact.

You can add your discount code to your order on the cart page, right before you click to checkout.

If you're on a computer, you’ll see an option in the cart with a field that says "Discount Code."
If you're on your phone, click in to your cart at the top right of your screen and enter your code in the discount code field.

Promotion and discount eligibility may vary by order type. When eligible, only one discount may be applied per order.

We're sorry there's an item missing from your order! Before emailing us, we recommend checking the following:

• We may have sent your items in separate packages so please check your email to see if any of your items will be arriving separately.
• If you have an item missing from your order, please let us know within 7 days of your order being delivered and we'll do our best to make this right. To speed up the process please make sure you include your name, order number and details of the missing item.

STILL NEED HELP? Contact info@rainkoat.com if you need further assistance with your order.

We understand how frustrating it can be if your package doesn’t arrive as expected. Here’s what to do:

1. Lost Packages:
   - If your package is marked as delivered but you haven’t received it, first check with your neighbours or building management.
   - Contact Australia Post (or your local delivery service for international orders) to report the issue.
   - If the package cannot be located, please email us at info@rainkoat.com with your name and order number. We’ll assist you in filing a claim with the carrier.
   
2. Stolen Packages:
   - Rainkoat is not liable for packages that are stolen after delivery. However, we recommend checking with your local authorities or contacting your building management for further assistance.

We’re sorry to hear that your item arrived damaged or faulty! Please follow these steps so we can assist you:

1. Contact Us: Email us at info@rainkoat.com within 7 days of receiving your order.
2. Provide Details: Include the following in your email:
   - Your name and order number
   - A clear description of the issue
   - Photos of the damaged or faulty item
   
3. Resolution: Once we’ve reviewed your case, we’ll work with you to provide a suitable solution, such as a replacement, repair, or refund (subject to our returns policy).

We’re committed to ensuring your satisfaction and appreciate your patience as we resolve the issue.

If you want to cancel, add or remove items from your order, please email us at info@rainkoat.com with your name and order number as soon as possible. We’ll do our best to assist you before your order is dispatched.

Please Note:

• Once an order has been dispatched, we are unable to change it, cancel it or add additional products.

If you need to update the postage details for your order, please email us at info@rainkoat.com with your name and order number as soon as possible. We’ll do our best to assist you before your order is dispatched.

Please Note:

• Once an order has been dispatched, we are unable to cancel it or add additional products.

If your order has been returned to Rainkoat, it's likely to be for one of the following reasons:

• The delivery address was incomplete (e.g. misspelled or missing information).
• Our shipping partner was unable to access the address after several attempts.
• The order was not collected from the pickup point after it being delivered.
• The package was refused.

If your shipment is "returned to sender", we recommend contacting us to verify your shipping address and have your order reshipped. Please kindly note that we may not be able to reship your order if an item is out of stock.

STILL NEED HELP? Contact info@rainkoat.com if you need further assistance with your order.