WITHIN AUSTRALIA:
EXPRESS order by 20/12/24 by 12pm*
STANDARD order by 16/12/24 by 12pm*
*Please allow an extra 7 days for all orders going to the Northern Territory

NEW ZEALAND
EXPRESS order by 13/12/24 by 12pm
STANDARD order by 9/12/24 by 12pm

USA
STANDARD order by 9/12/24 by 12pm

For purchases made between the 4th December - 24th December 2024, you can return an item up until the 10th January 2025, provided our refund policy conditions have been met.

WITHIN AUSTRALIA + NZ
Standard Shipping: $12
Express Shipping: $15
FREE Standard Shipping: For orders over $150

USA
Standard Shipping: $25

Please Note: Rainkoat is not liable for any taxes, customs duties, or additional charges incurred for orders shipped outside of Australia and New Zealand. These are the responsibility of the customer.

WITHIN AUSTRALIA
Delivery typically takes 2–7 business days for standard shipping and 1–3 business days for express shipping, depending on your location. All deliveries within Australia are shipped with Australia Post.

NEW ZEALAND
3-14 Business Days.

USA
3-14 Business Days.

Orders placed before 12pm AEST
Dispatched on the same business day.*

Orders placed after 12pm AEST
Dispatched the next business day.*

Orders placed after 12pm AEST on Friday
Dispatched the following Monday.*

*Orders are dispatched Monday to Friday between 9am and 12pm AEST, excluding QLD public holidays.

Important Note: During and after sales events, dispatch times may vary, and we cannot guarantee same-day processing.

Yes! We currently ship to:
- Australia
- New Zealand
- The United States

We’re continually expanding our shipping destinations, so stay tuned for updates!

If you need to update the postage details for your order, please email us at info@rainkoat.com with your name and order number as soon as possible. We’ll do our best to assist you before your order is dispatched.

Please Note:

• Once an order has been dispatched, we are unable to cancel it or add additional products.

If you want to cancel, add or remove items from your order, please email us at info@rainkoat.com with your name and order number as soon as possible. We’ll do our best to assist you before your order is dispatched.

Please Note:

• Once an order has been dispatched, we are unable to change it, cancel it or add additional products.

We’re sorry to hear that your item arrived damaged or faulty! Please follow these steps so we can assist you:

1. Contact Us: Email us at info@rainkoat.com within 7 days of receiving your order.
2. Provide Details: Include the following in your email:
   - Your name and order number
   - A clear description of the issue
   - Photos of the damaged or faulty item
   
3. Resolution: Once we’ve reviewed your case, we’ll work with you to provide a suitable solution, such as a replacement, repair, or refund (subject to our returns policy).

We’re committed to ensuring your satisfaction and appreciate your patience as we resolve the issue.

We understand how frustrating it can be if your package doesn’t arrive as expected. Here’s what to do:

1. Lost Packages:
   - If your package is marked as delivered but you haven’t received it, first check with your neighbours or building management.
   - Contact Australia Post (or your local delivery service for international orders) to report the issue.
   - If the package cannot be located, please email us at info@rainkoat.com with your name and order number. We’ll assist you in filing a claim with the carrier.
   
2. Stolen Packages:
   - Rainkoat is not liable for packages that are stolen after delivery. However, we recommend checking with your local authorities or contacting your building management for further assistance.

We're sorry there's an item missing from your order! Before emailing us, we recommend checking the following:

• We may have sent your items in separate packages so please check your email to see if any of your items will be arriving separately.
• If you have an item missing from your order, please let us know within 7 days of your order being delivered and we'll do our best to make this right. To speed up the process please make sure you include your name, order number and details of the missing item.

STILL NEED HELP? Contact info@rainkoat.com if you need further assistance with your order.

You can add your discount code to your order on the cart page, right before you click to checkout.

If you're on a computer, you’ll see an option in the cart with a field that says "Discount Code."
If you're on your phone, click in to your cart at the top right of your screen and enter your code in the discount code field.

Promotion and discount eligibility may vary by order type. When eligible, only one discount may be applied per order.

If your order has been returned to Rainkoat, it's likely to be for one of the following reasons:

• The delivery address was incomplete (e.g. misspelled or missing information).
• Our shipping partner was unable to access the address after several attempts.
• The order was not collected from the pickup point after it being delivered.
• The package was refused.

If your shipment is "returned to sender", we recommend contacting us to verify your shipping address and have your order reshipped. Please kindly note that we may not be able to reship your order if an item is out of stock.

STILL NEED HELP? Contact info@rainkoat.com if you need further assistance with your order.

We want you to be completely satisfied with your purchase. If you're not, we offer a 14-day return policy for unused, unworn items with their original tags and packaging (from the date your item was delivered to your address).

Please note:

• A $10 shipping and handling fee applies to all returns (exchanges are free).
• Items must be returned in their original, unused condition, including all packaging and tags.
• Exchanges can only be made for a different size. The style/colour must remain the same. If you are wanting to change colour/style please process a return and create a new order.

If you wish to return or exchange an item, here is the link to our Returns Portal.

If you wish to return or exchange an item, here is the link to our Returns Portal.

Please note:

• A $10 shipping and handling fee applies to all returns.
• Items must be returned in their original, unused condition, including all packaging and tags.
• We offer a 14-day return policy from the date your item was delivered to your address.

Exchanges can only be made for a different size. The style/colour must remain the same. If wanting to change colour/style please process a return and create a new order

Please note:

• We do not currently charge an exchange fee
• Items must be returned in their original, unused condition, including all packaging and tags.
• We offer a 14-day return policy from the date your item was delivered to your address.

If you wish to return or exchange an item, here is the link to our Returns Portal.

Yes, you can return or exchange items that were on sale, unless they were clearly marked as final sale. Final sale items cannot be returned or exchanged, so please double-check the product details before completing your purchase.

Once your return is received and processed at our warehouse, we will issue your refund within 5–7 business days. The refund will be credited to the original payment method used at checkout (minus a $10 shipping and handling fee).

Please Note:

• Refunds may take additional time to appear on your statement, depending on your payment provider.
• You will receive an email notification once your refund has been processed.

Refunds will be processed as follows:
- Credit card payments: Refunds will be issued to the same credit card used for the original purchase (minus a $10 shipping and handling fee).

- Gift Cards: If a Gift Card was used as part of the original payment, a new Gift Card will be issued (minus a $10 shipping and handling fee).

- Afterpay: Refunds will be processed and communicated by Afterpay shortly after Rainkoat processes your return. This will adjust your payment schedule or issue a complete refund of payments made to date (minus a $10 shipping and handling fee).

If you have any questions about your refund status, please contact us at info@rainkoat.com with your order details, and we'll be happy to assist you.

Unfortunately, we cannot accept returns for items that no longer have their original tags attached. To be eligible for a return, items must be unused, unworn, and in their original packaging with tags still intact.

We're happy to issue a one-time price adjustment for items purchased from rainkoat.com that go on sale within 7 days of purchase. A refund for the price difference will be issued via the original method of payment.

Please send an email to info@rainkoat.com to request a price adjustment.

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and Afterpay.

Our products are thoughtfully designed in Australia and crafted with care to meet the highest quality standards in China.

Yes! You can find Rainkoat products at select stockist locations. To make sure the item you're looking for is in stock, we recommend calling the store before visiting.

Find a Stockist:
See our stockists here!

Yes! Digital gift cards are available in various denominations on our website. Click here for gift cards.

At Rainkoat, we prioritise both performance and comfort. Our products are made from high-quality, durable materials designed to keep you dry and comfortable in any weather.

Key Materials We Use in our rainwear:

Waterproof Fabrics: We use premium, waterproof coatings (PU) to ensure our rainwear keeps water out while remaining breathable.

Seam Sealing: All seams are fully sealed to prevent any water from leaking through, ensuring maximum protection.

Lightweight and Durable: Our fabrics are not only waterproof but also lightweight and flexible, making them comfortable for all-day wear.

Our Fabrics Are Free From:

• Harmful Chemicals: We ensure our fabrics are free from harmful substances like PVC, phthalates, and BPA.
• Fluorocarbons: Our products are free from fluorocarbon-based water repellents, making them safer for you and the environment.
• Heavy Metals: We avoid using heavy metals in our manufacturing processes to create safer, eco-friendly products.

All our fabrics are Oeko-Tex certified, ensuring that they meet strict safety standards for the absence of harmful chemicals, making them safe for both you and the environment.

We continuously seek out the best materials to deliver superior performance, sustainability, and longevity.

KIDS SIZING:
As age and size can vary between countries, we recommend measuring your child’s height to determine the correct size. Please refer to the size guide on each product page for specific sizing information for that item.

Tips for Choosing the Right Size:
If your child falls between two sizes, we suggest selecting the larger size to ensure a comfortable fit as they continue to grow. By following the size guide and considering your child's growth, you’ll be sure to choose a size that provides comfort and room to grow!

ADULT SIZING
Please refer to the size guide on each product page for specific sizing information for that item.

KIDS
Depending on each style, we offer sizing from a size 00 (3-6 months) up to a size 15-16 years.

ADULTS
Our adult range currently runs from a size XS to a size XXL.

Please refer to the size guide on each product page for specific sizing information for that item.

To ensure the longevity of your rainwear, we recommend wiping it clean with a damp cloth or hand-washing it in cold water. Avoid using bleach or machine drying.

Yes, we offer wholesale to both schools/childcare centres and boutique stores. To apply, please submit your application through our wholesale portal. All wholesale applications are subject to approval, and we will respond within 3–7 business days.

Order Minimums:

• We have no minimums for wholesale orders.
• Prepayment is required for all wholesale orders.

Order Information:

• All orders are made from stock currently available in our warehouse.
• We do not accept pre-orders at this time.