Shipping & Returns

 

SHIPPING

Within Australia

Express 

$15

1-4 Business Days*

Free Express Shipping (Orders over $150)

FREE

1-4 Business Days*

 *Please see Auspost for current transit times, these do fluctuate

International: NZ & USA see price at Checkout. Rainkoat is not liable for any taxes and does not allow in the shipping price when shipping outside of Australia/NZ.

Despatch Times

Orders placed before 12pm AEST

Same business day*

Orders placed after 12pm AEST

Next business day*

Orders placed after 12pm AEST Friday

Following Monday*

 *Orders are dispatched on Monday – Friday between 9am and 12pm AEST (Excluding QLD & TAS Public Holidays). During sales events, some shipments may be delayed past the cut-off.

Confirmation & Tracking
After you've placed an order online, you'll receive an email confirmation with your order number. As soon as your order is processed and fulfilled you'll receive a shipping confirmation email with tracking information. Please allow at least 12 hours for the tracking information to update before reviewing your tracking status. We will do everything possible to ensure your order arrives in a timely manner. Unfortunately Rainkoat cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

RETURNS & EXCHANGES

Something not quite right? Returns are on us, within 14 days (AUS only) from the date your order leaves our warehouse. Please make sure all labels are still attached and the item remains unworn (except for trying it on, of course!)

Please note that the shipping costs will only be free for orders within Australia. Orders outside of Australia will need to cover the costs of returning any items back to our warehouse. 

REFUNDS
We are happy to offer a refund within 14 days (AUS only) from the date your order leaves our warehouse in accordance with our Returns Policy:

  1. The product is unworn, unused and in its original condition. 
  2. The product still has its original tags securely attached and those tickets are untampered.
  3. The product is returned to our fulfilment centre no later than 7 days after lodging your return through the returns portal. 
  4. The product is in a resalable condition.

If you meet all those requirements and our team is satisfied you meet those requirements upon checking the item then we will happily refund you via your original payment method (note outbound shipping is not refunded). Returns will be processed within 7 business days of receiving your parcel into our fulfilment centre.

Refund will be process back to the original payment method:

  1. Refund to the same credit card it was purchased with.
  2. A new Gift Card will be issued, if a Gift Card was used as part of original form of payment.
  3. Afterpay Refunds will be processed and communicated to the customer via Afterpay shortly after Rainkoat process your returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date. 

Click here for FREE RETURN LABEL (AUS only)

EXCHANGES
Exchanges can only be made for a different size. The style/colour must remain the same. If wanting to change colour/style please process a return and make a new order. Exchanges must be requested through the portal within 14 days from the date your order leaves our warehouse. 

FAULTY OR DAMAGED ITEMS
We would hate for you to be unsatisfied with the quality of our products. If you have received a faulty item then we will happily exchange the item if still in stock or offer a full refund. We do have strict quality control measures in place to ensure our garments are of the best quality.

If the product is faulty within 30 days of purchase, please contact info@rainkoat.com prior to returning the item. We will then offer you a returns label. The faulty garment should be returned to Rainkoat with proof of purchase.

STILL NEED HELP? 
Contact info@rainkoat.com if you need further assistance with your order