Returns

Click here for: FREE RETURN LABEL

FREE RETURNS ON FULL PRICE ITEMS WITHIN 14 DAYS.

TYPE

REFUND

EXCHANGE

 

FULL PRICE


X

Click here for
FREE RETURN LABEL

SALE
X
X
No returns for sale items
Please Note: Parcels must be received back to our Fulfilment Centre no later than 7 days after logging your Return. Parcels received after 7-day deadline will not be refunded or exchanged.

RETURNS ON SALE & FINAL CLEARANCE. 

At this time, all sale items are final sale and may not be returned or exchanged.
As a sale item they might have one or more of the following faults, but will always be in a fully functional condition – small stain marks, no tags, a few loose threads, or damaged packaging.

Please note we do not accept change-of-mind refunds on any items purchased in the sale.

REFUNDS
We are happy to offer a refund within 14 days of receiving your item/s in accordance with our Returns Policy:

  1. The product is unworn, unused and in its original condition. 

  2. The product still has its original tickets securely attached and those tickets are untampered.

  3. The product is returned to our fulfilment centre no later than 7 days after receiving your returns slip from customer care/orders.

  1. The product is in a resalable condition.

If you meet all those requirements and our team is satisfied you meet those requirements upon checking the item then we will happily refund you via your original payment method. 

Returns will be processed within 10 business days of receiving your parcel into our fulfilment centre.

Depending on how you originally paid for your item we will refund your money in the exact same way. Example:

  1. Refund to the same credit card it was purchased with.

  2. A new Gift Card will be issued if that's what you paid with. 

  3. Afterpay Refunds will be processed and communicated to the customer via Afterpay shortly after Rainkoat process your returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date. 

Click here for FREE RETURN LABEL


EXCHANGES
Unfortunately we cannot hold items for online exchanges. To avoid disappointment you are welcome to place a new order for your desired item and send back your unsuitable item for a refund.

Items can be returned for a full refund if they fall within the requirements of the returns policy


AFTERPAY

REFUNDS - processed within 14 days of purchase. Afterpay will complete a full refund of payments once Head Office has received the garment(s).

Click here for FREE RETURN LABEL


FAULTY OR DAMAGED ITEMS

We would hate for you to be unsatisfied with the quality of our products. If you have received a faulty item then we will happily exchange the item if still in stock or offer a full refund.

We do have strict quality control measures in place to ensure our garments are of the best quality.

If the product is faulty within 14 days of purchase, please contact info@rainkoat.com prior to returning the item. We will then offer you a returns label. The faulty garment should be returned to Rainkoat with proof purchase.


STILL NEED HELP? 
Contact info@rainkoat.com if you need further assistance with your order.