NEW Returns

 

RETURNS

Something not quite right? Returns are on us, within 30 days (AUS only). Please make sure all labels are still attached and the item remains unworn (except for trying it on, of course!)

Please note that the return shipping costs will only be free for orders within Australia. Orders outside of Australia will need to cover the costs of returning any items back to our warehouse.

FREE RETURNS ON FULL PRICED ITEMS WITHIN 30 DAYS.

TYPE

REFUND

EXCHANGE

 

FULL PRICE


X

Click here for
FREE RETURN LABEL

SALE
X
Click here for
FREE RETURN LABEL

REFUNDS
We are happy to offer a refund within 30 days of receiving your item/s in accordance with our Returns Policy:

  1. The product is unworn, unused and in its original condition. 

  2. The product still has its original tags securely attached and those tickets are untampered.

  3. The product is returned to our fulfilment centre no later than 7 days after lodging your return through the returns portal. 

  1. The product is in a resalable condition.

If you meet all those requirements and our team is satisfied you meet those requirements upon checking the item then we will happily refund you via your original payment method (note outbound shipping is not refunded). 

Returns will be processed within 14 business days of receiving your parcel into our fulfilment centre.

Refunds will be processed back to the original payment method:

  1. Refund to the same credit card it was purchased with.

  2. A new Gift Card will be issued, if a Gift Card was used as part of original form of payment.

  3. Afterpay Refunds will be processed and communicated to the customer via Afterpay shortly after Rainkoat process your returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date. 

EXCHANGES
Unfortunately we cannot hold items for online exchanges. To avoid disappointment you are welcome to place a new order for your desired item and send back your unsuitable item for a refund.


FAULTY OR DAMAGED ITEMS
We would hate for you to be unsatisfied with the quality of our products. If you have received a faulty item then we will happily exchange the item if still in stock or offer a full refund. We have strict quality control measures in place to ensure our garments are of the best quality.

STILL NEED HELP? 
Contact info@rainkoat.com if you need further assistance with your order.